Shipping policy

At Oxyfuel, your satisfaction and safety are our top priorities. Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or issue refunds on any supplement purchases, except in cases where the product arrives damaged or defective.

Defective or Damaged Products

If you receive a damaged or faulty supplement, please contact us within 7 days of delivery. We require clear photographic evidence of the damage to process a refund.
Once approved, we will either:
* Send a replacement, or
* Issue a full refund to your original payment method or bank account.
Refunds will be processed within 4 to 7 working days from the date your return request is approved.

Items Lost in Transit

While most orders are delivered within the expected time frame, external factors like customs inspections or carrier delays may occur.

If your package has not arrived 10 business days after the end of our estimated delivery window, please contact us. We will investigate and, if confirmed lost, issue a replacement or refund.

Refunds for lost items will be processed within 4 to 7 working days after approval.

Returns

We do not accept returns on any supplement products. This policy ensures the health and safety of all our customers.

Lost or Stolen Packages

Oxyfuel is not responsible for lost or stolen packages confirmed to be delivered to the address provided during checkout. Upon request, we will share delivery confirmation, tracking details, and carrier information to help you follow up with the shipping provider.

If you have any concerns about your order, please contact us at support@oxyfuel.com, and we’ll do our best to support you.